Go to and select Metro Manila server Hosted by SKYbroadband to test your connection speed. Internet Explorer, Safari, Google Chrome, etc.).
Once the computer is connected to the Internet, open a web-browser (e.g. 
Restart the cable modem by disconnecting it from the power source for 10 seconds. If possible, use a computer that can be connected to the cable modem using an Ethernet (Patch/Ethernet) cable. To get accurate test results, temporarily disconnect other devices or users connected to the network. Identify the possible causes and troubleshooting steps that may help resolve slow or intermittent Internet connection. You may also send a message to SKY customer care (link to /contact-us) for further assistance. If possible, you may also check if you will get same result when using other Internet browsers and computers. ,, etc.) to check if the issue is still present. Internet Explorer, Google Chrome, etc.) and browse popular websites (e.g. If it shows “Connected”, open an Internet browser (e.g. Make sure that the network adapter is enabled and the status is “Connected”. Clicking or right-clicking on it will give us options on checking and changing the settings. Note: Network status icon is usually found on the computer's system tray. If same issue persists, please proceed to Step 2.Ĭheck the computer's network status and make necessary changes if needed. This will isolate any possible networking device issue. Note: If you're using a third-party router, please try connecting the affected computer directly to the Cable Modem using a good/working Ethernet cable (wired). If you're connecting through Wi-Fi, make sure that the computer's Wi-Fi adapter is enabled and the physical Wi-Fi switch is turned ON. Restart the third party router and/or the affected computer/device. Check if there's any loose connection or damaged cable from the modem to the affected computer and/or third-party router. If it turns ON but is still unable to connect to the Internet, follow the steps below:. If it is still OFF or just keeps blinking, please contact SKYbroadband Support for further assistance. If it is OFF or blinking, make sure that the Coaxial and Power cable at the back of the cable modem are properly connected. Check if the cable modem's "Cable" or "Online" LED is steady ON.
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